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  • FAQs About Tele-Critical Care Solutions

Tele-Critical Care: Answers to Common Questions About Tele-Critical Care and Hospital ICU Support

Browse these FAQs or contact us to learn more about our board-certified, intensivist-led care teams and telemedicine technology. Our round-the-clock monitoring and data analytics elevate workflows and the quality of your patient care.


Intercept Telehealth was founded by Diego C. Reino, MD who through his own career as a board-certified transplant surgeon, became intimately aware of the staffing and financial challenges of ICUs. 

Unlike other telemed providers, Intercept Telehealth is led by board-certified intensivists and is known for creating customized, scalable tele-critical care solutions that combine specialty care with state-of-the-art technology and data analytics support. The result? Improved clinical and financial outcomes and increased Leapfrog scoring. 

Intercept Telehealth has grown to become a leading tele-critical care provider, supporting underserved communities and hospitals of all sizes. 

Intercept Telehealth’s tele-ICU program works by connecting patients and frontline teams with virtual critical care command centers staffed by intensivist specialists and critical nurses. Using remote monitoring technology, proactive patient care is delivered; services include helping track vitals, administering treatments and providing on-demand consultations with bedside teams. 

Intercept Telehealth provides 24/7 proactive tele-critical care coverage, immediately connecting bedside teams with intensivists and specialty care teams. The average response time for connecting with an intensivist is under a minute.

Patients in critical care units or the emergency room are candidates for tele-ICU virtual care. Learn more about Intercept Telehealth’s specialty care.

Yes, Intercept Telehealth’s tele-ICU services and technology are scalable and can be customized to meet the needs of hospitals of all sizes.

Intercept Telehealth’s tele-ICU services offer several key advantages, including improved clinical outcomes, expanded staff, boosted Leapfrog compliance, reduced hospital length of stay and mortality rates, improved patient safety, enhanced analytics and reporting, and better financial outcomes. Learn more about the advantages of having Intercept Telehealth as your tele-ICU services partner.

A tele-ICU investment may improve financial outcomes by reducing the length of hospital stays,  reducing transfers, streamlining billing and documentation processes, and improving overall patient safety and satisfaction levels.

Yes, telecritical care is suitable for hospitals of any size and can be customized to meet their unique needs, scaling for budgetary, staffing and workflow requirements.

Telemedicine is increasingly covered by insurance, although coverage can vary by state and provider. Get in touch with the Intercept Telehealth team today to learn more about insurance benefits.

Intercept Telehealth provides nationwide virtual critical care services, giving hospitals access to some of the top board-certified intensivists in the country. Contact our telemed team for more information.


Intercept Telehealth uses a proprietary, state-of-the art tech stack that was initially developed for the US Department of Defense. It’s highly intuitive and adaptable, making it ideal for fast, turnkey implementation.  No special A/V systems are required; instead, the technology works well with smartphones and tablets and plugs into even the most complex legacy systems. In most cases, full integration takes only a few weeks. Schedule your consultation and let us help you grow your services, utilizing state-of-the-art tech for virtual patient care. 

Intercept Telehealth offers a compliant and customizable cross-platform technology stack that seamlessly integrates with a hospital’s legacy systems. Our integration includes interoperability with devices and EMR, continuous monitoring, and integrated video assessment, ensuring a smooth and streamlined workflow. See how our turnkey, 4-step implementation can transform your ICU.


We offer a wide range of virtual care, including tele-ICU, tele-neurology, tele-stroke, tele-emergency, tele-sepsis and other specialized support services. Learn more about our specialized care.

Our tele-ICU programs are fully customizable and span the continuum of care. Using state-of-the-art technology, our expert, highly experienced physicians and nurses provide 24/7 remote patient monitoring, real time intensivist and specialist consultations, medication management, predictive data analytics, plus reporting and workflow support.


Having 24/7 access to a team of board-certified intensivists and specialists helps eliminate bottlenecks for speedier triage and frictionless patient flow. And with predictive analytics, proactive patient care is possible. Expect better patient outcomes, quality of life improvements for clinicians and bedside teams, and maximized EMR documentation.

Research has shown that tele-ICU services can help lower ICU mortality rates by 26%, decrease hospital length of stay by 30%, and reduce calls to on-call bedside intensivists by 60%.  

See how our people, services, process and technology provide customized and comprehensive virtual critical care solutions. 

With our continuous 24/7 intensivist coverage readily available to support on-site staff, hospitals are able to  improve Leapfrog IPS standards. Learn more about how we support Leapfrog Compliance and how our virtual critical care provides measurable results.

Recent research has shown that tele-intensivist coverage, combined with some in-person intensivist coverage, can reduce mortality rates in hospitals by 15-30%. With Intercept Telehealth’s remote monitoring and board-certified teleintensivist specialty support, hospitals are able to improve their Leapfrog IPS scoring in the ICU.


Our multidisciplinary virtual critical care team works remotely to multiply hospital workforces and bridge gaps in coverage, giving the affected community access to the gold-standard of critical care.

Physicians enjoy improved work-life balance; remote intensivist and specialist teams are available 24/7 to support bedside teams and critical care nurses, alleviating the workload and improving patient flow. Along with an expanded service suite and improved, proactive patient care, hospitals are able to attract and retain top-quality talent.

Our virtual medical staff includes experienced, board-certified intensivists, advanced practice providers, highly-specialized critical care nurses and data analysts. Learn more about Intercept Telehealth’s leadership and tele-critical care team here

Our 24/7 remote clinical care (replete with virtual rounding, remote patient monitoring, and consultative specialty support) reduces the workload of frontline teams. The result? Less burnout and better retention. And over time, with improved quality of care and increased Leapfrog scoring, hospitals are better equipped to attract top talent, too.  



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